Return and Exchange Policy

No Returns or Exchanges:

eSIMs are digital products, and as such, no returns or refunds will be accepted once sold.

No returns or exchanges will be granted if the eSIM cannot be used due to personal reasons (e.g., incompatible device, incorrect installation, failure to activate on time).

Product Issues and Compensation:

If the eSIM itself experiences activation failure, abnormal connection, or other technical issues, please contact customer service within [X days of purchase]. We will assist in troubleshooting and resolving the problem.

If it is confirmed to be a product issue, we will provide compensation or an eSIM replacement as appropriate.

Force Majeure:

We are not responsible for, nor do we offer returns or exchanges for, circumstances where the eSIM cannot be used due to force majeure events such as changes in carrier policies, local network outages, or natural disasters.

Contact Information:

If you have any questions or require assistance, please contact our customer service team via [Contact method, e.g., Email, Line, Customer Service Hotline].